Help
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Files and formats
PDF and DOCX files up to 5 MB. You can also paste your resume as plain text.
The PDF probably contains images of text rather than text — for example a scan or a photo. Export a text-based PDF from your word processor, upload a DOCX, or paste the text. A quick test: if you cannot select and copy words in the PDF, ATSCheck cannot read them either.
Multi-column layouts, tables and text boxes can be extracted in an unexpected order. This is one of the things ATSCheck checks, because many applicant tracking systems have the same difficulty. A single-column layout usually fixes it.
Analysis results
ATSCheck could not find a line in the supplied resume that supports the requirement. It is not a judgement that you lack the skill. If you have the experience, describe it specifically in your resume.
AI-assisted evidence matching can make mistakes. Check the quoted evidence and use your own judgement. If a result looks clearly wrong, contact support with a description — but please do not include the resume.
Small edits can change how clearly a resume is read or how strongly it supports a requirement. Compare the two reports to see which findings changed.
The Free plan includes 2 job match checks per day. The allowance resets daily. Pro includes up to 10 full resume analyses a month. Curated is a service rather than a larger allowance: it includes no self-service checks in the app, because our team does the CV curation, cover letters and LinkedIn work for you. See Pricing for every plan's monthly allowances.
Billing
Not yet. Free accounts are open now. Paid plans, subscriptions and online payments are not available to buy yet, and nobody is charged.
As paid plans cannot be bought yet, there is nothing to cancel and no invoice to find. Once payments open, and for any account that already has a billing account, cancellation, invoices and receipts are in the billing portal, reached from your account settings.
There are no trials or discounts. For a billing question, contact support with your account email and a description.
Account
Use “Forgot password” on the sign-in page. We send a reset link to your account email address.
Check your spam folder and wait a few minutes. Links expire, so request a new one if needed. If it still does not arrive, contact support and give the same email address.
Contact support and give your current account email address so we can find your account.
Your profile and applications
No. ATSCheck prepares a private record of the job, the analysis and the exact resume version you checked. You review and approve those materials, submit on the employer's own site yourself, and then record the application as Applied. Approving does not send anything to the employer. Later, you record responses, interviews and outcomes yourself; ATSCheck never contacts the employer.
Only what you have confirmed in your Profile. Salary, work authorisation and sponsorship are only ever what you enter; ATSCheck never guesses them or takes them from your resume. Anything that still needs your confirmation is not reused.
On Pro it can suggest your roles, education, certifications, skills, languages and profile links from a saved resume. Each suggestion stays separate until you confirm, correct or delete it. Legal and personal answers, such as salary or sponsorship, are never read from a resume.
Yes, on Pro, before you record it as submitted. Choose the cover letter you will send and any of the screening answers you have written; the application keeps an exact copy. Adding one withdraws an earlier approval so you can check again.
On Pro, when you record an interview on an application, it shows the evidence to talk through from the resume you applied with and the requirements to prepare an honest answer for. It adds nothing about you and sends nothing to the employer.
No. Suggested rewrites use only what a bullet already says, and cover letters keep only sentences your resume supports. Nothing changes in your resume unless you change it.
Free gives one job match score for your resume against a job description you paste, from the same scoring engine as every plan. Requirement-by-requirement evidence, recommendations, rewrites, cover letters and applications are part of Pro. A Free check does not use AI.
Privacy and deleting data
Open it in your library and choose Delete. Deleted items are removed immediately.
Use the delete option in your account settings. This removes your resumes, jobs, analyses and cover letters. If your account has an active subscription, it is cancelled first so you are not charged again.
Sign in and open Account, then Privacy and data, and choose Export my data to download your personal account data as a JSON file. If you cannot sign in or need something the export does not include, contact support and give your account email address. We will respond within the time required by data protection law.
HR candidate data
Contact the organisation you applied to first: it controls the data and decides how it is used. EmKeTech processes the data on its behalf. If you cannot reach the organisation, contact us and we will help direct your request.
Workspace owners and admins can delete a candidate. This permanently removes their files, analyses, notes, stage history, interviews, scorecards, tasks, prepared messages and talent-pool memberships. Workspace owners can also set a retention period, after which inactive candidates are deleted automatically.
No. Your team can prepare proposed interview times and draft messages in the workspace, then copy them into your own email. ATSCheck does not send invitations or messages and does not add anything to a calendar.
Hiring cannot be bought yet. Before we accept live candidate data for an organisation, we will agree appropriate data-processing terms with it. To ask where this stands, contact support.